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TERMS & CONDITIONS
 

1. Service description:
This website has been created and is operated by BILBAORESERVAS.COM. (trade name UTE Romotur-NIS). We act as an intermediate between hotels and users in order to provide our users with the possibility to search and book hotel accommodation, excursion arrangement and guided tours online.

Our service is based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is comprehensive and error-free nor can we be held responsible for interruptions or non-delivery of information.

2. General hiring conditions:
(a) When registering in Bilbaoreservas.com you will have user name and a password chosen by yourself and that will be sent to you by e-mail. Bilbaoreservas.com is not responsible of the bad use of the passwords that you may do as a registered client when reserving or booking products or services in Bilbaoreservas.com. It is responsibility of the user to guard properly the keys and passwords that are provided for the access as registered client, preventing the illegal use or access by other people.

The user, to be able to contract the different services that Bilbaoreservas.com offers, must be a registered client, whose effects he/she declares that all the information provided at the time of registering is true, complete precise and that he/she is in accordance with Statutory law 15/1999 of Protection of Personal Character data. The person who registers authorizes specifically Bilbaoreservas.com to include his/her personal information in an automated file for rending a correct booking service.

The user gives his/her express consent to receive electronic communications with publicity and commercial new features of Bilbaoreservas.com and products or services that are commercialized or promoted. Bilbaoreservas.com makes available the means of contact to refuse their consent in the previous paragraphs.

(b) The prices indicated in screen are all taxes included, and in only accommodation board, except for typesetter error.

(c) Bilbaoreservas.com has the permissions and necessary licenses to own the usual activities of a travel agency.

(d) The user accepts that the applicable legislation to the operations on this web page is the Spanish legislation.

(e) Bilbaoreservas.com makes an effort to offer a truthful and without typesetter error information in the website. In case that an error of this type may take place, Bilbaoreservas.com will solve it. In case a typesetter error may exist in some of the shown prices, and a Client had made the decision to purchase the hotel being based on this error, Bilbaoreservas.com will communicate this information to the Client and this one will have the right to cancel the purchase with no cost.

(f) The user is responsible to provide his/her correct data, specially the delivery address and e-mail for the booking information, as well as the NIN or Passport.

BILBAO RESERVES ACCEPTS ALL THE OBLIGATIONS OR PROHIBITIONS THAT AT EVERY MOMENT THE LEGISLATION IMPOSES IN RELATION WITH THE EXCLUSION OR LIMITATION OF RESPONSIBILITY OF THE PROFESSIONAL WORKER IN THE FULFILLMENT OF THE CONTRACT FULFILLMENT.

3. Privacy:
Bilbaoreservas.com uses high ethical standards and respects your privacy. We will not give your personal information to third parties under any circumstances. Please have a look at our privacy policy for further information.

4. Credit card guarantee:
Credit card details are strictly necessary for charging the 100% of the reservations, and so on, guarantee them. When you make a booking you will automatically enter into an agreement with Bilbaoreservas.com.

Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard “Verified by Visa” and “Mastercard Secure Code” technology to encrypt your credit card details. Therefore we can guarantee that every transaction made is 100% safe.

5. Free of charge:
Our service is free of charge. Unlike many other parties, Bilbaoreservas.com will not add any additional fees, like a reservation fee, to the room rate. The price we offer is the same that hotels offer to them general public, and most of he times, ever lower thanks to our promotions.

6. Cancelation:
Please follow the instructions in the confirmation email in case you need to cancel your stay. We recommend you read the cancellation policy should you have any doubt. Every hotel has a different cancellation policy, but generally it is necessary to cancel 48h on advance, except during high occupancy dates.

If you cancel later than requested, you do not warn about your cancellation, or do not show up, it will be charged a fee which is in most cases an equivalent for 1 night stay. Note, Bilbaoreservas.com will not charge you any cancellation fee whatsoever.

7. Disclaimer:
The Bilbaoreservas.com website has been compiled with the greatest possible care. Our services are based on the information provided by the hotels; for this reason the hotels remain responsible for the correctness of this information.

Hotels can alter the information about their hotel, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information. You should always check the provided information, before acting on the basis of the supplied information.

Unless stated otherwise, the copyright of the material on this website is copyright of Bilbaoreservas.com.

Bilbaoreservas.com is a registered company in Spain. Spanish law is applicable to our service.

Organización técnica NIS y Romotur   Telephone: 902 877 298 Email: info@bilbaoreservas.com
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